I am Jakub Vachuška (hereinafter referred to as the "service provider" or simply "provider"), address at Nádražní 43, Katovice 38711, registration number 174 376 79.
Contact details are: email: pribehrodu@pribeh-rodu.cz, telephone: +420 607 531 460.
Thank you for your trust in my work. Our contractual relations will be governed by these terms and conditions.
1. Form of cooperation
1.1 The provider's website, pribeh-rodu.cz, contains information about the services offered, including a price list. If clients have any questions, they can contact the provider using the contact form, order form, or by emailing pribehrodu@pribeh-rodu.cz.
1.2 If the client wishes, they can also use of a free 15-minute consultation in the form of a phone call or online meeting. During this consultation, the provider will answer the client's questions. If the phone call or online meeting exceeds 15 minutes, the provider may charge a rate of CZK 125 excluding VAT for each 15 minutes or part thereof.
1.3 Based on communication between the client and the provider via email, online meeting, or telephone call, the provider may send the client an offer of services via email. The offer sent is valid for 14 days from the date of its delivery to the client.
2. Creating an order, concluding a contract
2.1 There are two ways in which a client can create an order.
2.2 The first method is when the client responds by email that they are ordering the offer sent to them by the provider within 14 days of its delivery.
2.3 The second way to place an order is by submitting an order form from the website pribeh-rodu.cz. If it is not clear from the order what the client is ordering, the provider will ask them to provide additional information so that the order is completely clear.
2.4 Information about the initial person is an integral part of every order. If the provider receives insufficient information about the initial person from the client, it will ask the client to provide additional information. Only after the provider has received sufficient information about the initial person can the provider accept the order.
2.5 The contract between the provider and the client is concluded when the client sends the provider an order including all necessary information, the provider accepts it, and the client then pays a deposit invoice in the amount of 50% of the price. The provider will inform the client of the acceptance or rejection of the order by email. If the provider accepts the order in this email, the email will include a pro forma invoice for 50% of the agreed price.
2.6 The service provider is not obliged to accept every order.
2.7 If, during work on the client's order, new additional work arises that was not included in the original offer and has not been mutually agreed upon, the provider will notify the client and inform them of the expected price increase. If the client does not agree to the increase, the provider will provide the services already ordered without the additional work.
2.8 The provider will occasionally need the client's assistance during the work and may request it. If the provider requests information, documentation, or a decision from the client, the deadline for delivery shall be mutually agreed upon. If no deadline is agreed upon, it shall be 5 days from the provider's request for delivery. If the client fails to meet this deadline, the provider is not bound by the agreed deadlines (taking into account their capacity and other clients). The agreed deadline is extended by the time necessary to obtain the requested information, documents, or decisions, etc.
3. Order cancellation
1.1 It may happen that the client wants to cancel the ordered service. They should write an email to the provider, and they will resolve the issue individually. However, if the provider and the client cannot reach an agreement, the following rules will apply.
1.2 In case of cancellation of an order by the client:
3.2.1 if the provider has not yet started work, the advance payment shall be forfeited and the provider shall retain it (unilaterally offset it) as a lump sum remuneration for preparatory work. However, the provider shall not charge the client for the remaining remuneration.
3.2.2 if the provider has already started working on the order, the order cannot be canceled unilaterally.
3.3 If the client has concluded a contract remotely (e.g., online), they also have the right to withdraw from the contract within 14 days of its conclusion. However, it is not possible to withdraw from:
3.3.1 a contract for the delivery of products that are tailor-made according to the client's requirements, wishes, and needs (e.g., the creation of family trees, stories from the lives of the client's ancestors, etc.),
3.3.2 a contract for the delivery of products if an advance invoice has been paid,
3.3.3 contract for the provision of services, if the provider has provided them with the customer's prior express consent before the expiry of the withdrawal period. If the provider has only provided part of the services at this time, the impossibility of withdrawal applies only to that part. In such a case, the customer is obliged to pay the remuneration for the services already provided.
3.4 In other cases, the client may withdraw from the contract (or part thereof) within 14 days of its conclusion. The client should notify the provider by email; they do not need to state a reason, but the provider would appreciate it as it serves as feedback. The client may use the form at the end of these terms and conditions to withdraw, but this is not a requirement.
3.5 The provider may cancel an order without giving a reason. In the event of cancellation of an order by the provider, the provider shall deliver to the client the part of the order that has already been completed and shall refund the money from the advance payment for the remaining uncompleted part or shall not require payment for the order in excess of the advance payment.
4. Reward
4.1 The amount of remuneration is agreed between the provider and the client individually.
4.2 The fee does not include other costs, such as those incurred in dealing with the registry office or other authorities, purchasing fonts, access to tools, seals, and other items requested by the client. These additional costs will be paid separately by the client.
4.3 The client pays the fee by bank transfer according to the information on the invoice.
4.4 The invoice is due 14 days after issuance.
4.5 The provider shall send the invoice to the client in electronic form to their email address.
4.6 The provider is not a VAT payer.
4.7 All prices are stated in Czech Koruna (CZK). The client is responsible for any currency conversion costs or bank fees associated with payment from a foreign currency account. The invoice is considered paid only upon receipt of the full CZK amount by the provider.
5. Delivery of the results of the ordered services
5.1 The provider will send the results of the ordered services to the client after receiving payment of the entire invoice.
5.2 The provider shall deliver the tangible results of the ordered services to the client in the agreed manner – via a delivery service provider.
5.3 The client may also collect them in person by arrangement.
5.4 The client must bear in mind that, just as the provider has an obligation to properly deliver the tangible results of the ordered services, the client has an obligation to accept them. If they breach this obligation, the provider has the right to claim damages from them, i.e., to reimburse the additional costs associated with the unsuccessful delivery. After these additional costs have been reimbursed, the provider will send the tangible results of the ordered services again.
5.5 Please have the client check the results of the ordered services immediately upon receipt and notify the provider of any defects, ideally without undue delay. They will be resolved as part of the complaint process (see Complaints about the provider's services).
5.6 The delivery time for a specific order is agreed individually between the client and the provider.
5.7 The provider reserves the right to reasonably extend the delivery date in the event of unforeseeable circumstances, such as the closure of registry offices, long-term illness, or delays caused by unforeseeable complexity of research, of which the client must be informed immediately.
5.8 The work is considered complete upon its physical (in the case of tangible results of ordered services) or digital (in the case of electronic results of ordered services) delivery to the client after payment of the full agreed price.
6. Complaints about the provider's services
6.1 The provider always strives to deliver services of the highest quality tailored to the client's needs. However, it may happen that the client wishes to complain about the results of the services ordered. In such a case, please contact the provider at pribehrodu@pribeh-rodu.cz.
6.2 Let the client write to him describing the defect and how they would like the provider to resolve the complaint.
6.3 The provider will always contact the client as soon as possible with a proposed solution.
6.4 Only objectively incorrect services are considered defects. This means that the provider has not met the objective parameters of the client's assignment. The fact that the service provided does not meet the client's subjective expectations is not a reason for a complaint. In such a case, the provider will try to resolve the situation, but this may involve additional paid work.
6.5 When complaining about the results of ordered services, the client has the following rights (points 6.6 and so on):
6.6 The provider is responsible for ensuring that the results of the ordered services are free of defects when accepted by the client. This means that at the time of acceptance the results of the ordered services, in particular:
· correspond to his order (it is the requested product in the agreed quantity, quality, functionality, compatibility, interoperability, or has other agreed characteristics or characteristics that he can reasonably expect)
· has agreed accessories, packaging
corresponds to the quality or design of the sample or model
6.7 If the provider expressly notified the client prior to accepting the order that a certain feature of the ordered services would differ and the client agreed to this feature, the result of the ordered services cannot be complained about in relation to this feature.
6.8 It is also not possible to complain about the results of ordered services for defects for which they were discounted and for which the provider notified the client of the reason for the discount in advance.
6.9 If a defect in the result of the ordered services becomes apparent within 1 year of acceptance, it is assumed that the product was defective at the time of acceptance, unless this is excluded by the nature of the product or defect. This period does not run (is suspended) for the period during which the client cannot use the product in the event of a justified complaint.
6.10 The client may complain about the result of the ordered services within the period specified by law.
6.11 The client may complain about the results of the ordered services using the complaint form attached at the end of these terms and conditions by email. The complaint form must be completed in full.
6.12 The client shall send the result of the ordered services, which they are complaining about, back to the provider with a fully completed complaint form in the same way as it was delivered to them.
6.13 The client shall pack the material result of the ordered transport services appropriately to prevent damage. For most complaints (and their assessment), it is necessary to send the complete result of the ordered services.
6.14 When a complaint is made, the provider will send the client electronic written confirmation of the complaint, and then also of its resolution.
6.15 What can the client request? First and foremost, they may request that the provider correct, supplement, or replace the result of the services ordered.
6.16 If the client's proposed solution is impossible or unreasonably costly, the service provider shall decide on the method of resolution.
6.17 The client may also request a reasonable discount or withdraw from the contract. This applies in the following cases:
· the provider refused to remedy the defect or failed to remedy it properly within the prescribed period, or it is clear that the provider will not be able to remedy it or will not be able to do so in timevada se projevuje opakovaně
· the defect is substantial
It is not possible to withdraw from the contract (and the client is therefore only entitled to a discount) if the defect is insignificant.
6.18 The provider does not guarantee that all ancestors or data will be found. The success of the search depends on the preservation of archival sources, the legibility of the writing, and the availability of data. Failure to find certain data is not considered grounds for complaint if the provider has made every professional effort to find it. Data that cannot be found will not be charged to the client on the invoice.
6.19 The appearance of people, places, buildings, and other elements depicted in the video story is always illustrative only and may not reflect their actual appearance. Therefore, they cannot be the subject of a complaint.
6.20 The images in the video story may not depict the scene as described by the narrator in the video story. This difference between the depicted scene and the narrator's commentary cannot be the subject of a complaint.
6.21 The provider shall handle the complaint without delay, within 30 days at the latest, unless the provider and the client agree otherwise. Otherwise, the client may withdraw from the contract or request a reasonable discount.
6.22 The provider will inform the client about the settlement of the complaint using the contact details provided by the client when filing the complaint.
7. Results of ordered services and copyrights
7.1 The provider shall deliver the electronic results of the ordered services to the client by email in PDF, JPG, PNG, DOCX, XLSX, MP4, or MKV format. If the nature of the file (primarily its size) does not allow this, the provider shall propose an alternative delivery solution to the client.
7.2 The client may publish the results of the ordered services, but may not modify them or combine them with other works unless otherwise agreed with the provider. Parts processed by artificial intelligence are governed by the terms and conditions of the artificial intelligence supplier, which means that they cannot be modified or used separately outside the entire end product.
7.3 When publishing the results of ordered services, the client must state the provider's name. A special case is the results of ordered services created from parts processed by artificial intelligence, which are governed by the terms and conditions of the artificial intelligence supplier, which means that when publishing the results of ordered services, the client may not assign ownership rights to the service provider for parts processed by artificial intelligence used in the results of ordered services.
7.4 Publication in this manner is free of charge.
7.5 Unless otherwise agreed between the client and the provider, the provider of the ordered services may use the results of the ordered services to a reasonable extent for marketing and promotional purposes.
8. Final presentation of research
8.1 Final presentation of research is time-based service and the final price of such service reflects the actual time spent. The provider will notify the client if the service is expected to exceed the estimated duration and will proceed only with the client's prior consent. Payment is due upon completion of the service.
8.2 Cancellations must be made at least 24 hours before the scheduled appointment. Cancellations made less than 24 hours in advance may be subject to a cancellation fee equivalent to one billing unit of the relevant service.
8.3 In the event of a no-show without prior notice, the full estimated fee may be charged.
8.4 Historical records may be written in archaic scripts, languages, or abbreviations that require professional interpretation. The provider's reading and interpretation of such records is based on professional expertise and best judgment. Minor discrepancies in names or dates due to the nature of historical documentation do not constitute an error on the part of the provider.
8.5 The final presentation of research is a time-based personal service. Once delivered, no refund is available regardless of the client's subjective interpretation of the historical records presented. The provider's professional reading of historical documents represents expert judgment and does not constitute a guarantee of absolute certainty where source documents are ambiguous.
9. Final note
9.1 If the client is a consumer, according to Act No. 634/1992 Coll., on consumer protection, they have the right to out-of-court settlement of a consumer dispute arising from the contract. In such a case, they may contact the Českou obchodní inspekci (Central Inspectorate – ADR Department, Štěpánská 44, 120 00 Prague 2, email: [email protected], website: adr.coi.cz). Out-of-court settlement is initiated exclusively at the client's request, if the dispute cannot be resolved directly with the service provider. The proposal may be submitted no later than 1 year from the date on which the client first exercised their right that is the subject of the dispute. Out-of-court dispute resolution can be initiated online via the ODR platform, available at ec.europa.eu/consumers/odr/.
9.2 Any legal disputes shall be settled in accordance with Czech law at the place of residence of the service provider.
9.3 The service provider operates on the basis of a trade license. Supervision is exercised by the Trade Licensing Office and, to the extent defined by law, by the Czech Trade Inspection Authority, to which the client may turn with any complaints.
9.4 The contract for work is stored with the service provider.
9.5 The contract for work is concluded between the client and the provider in the Czech language.
9.6 Relations between the client and the service provider are governed by the laws of the Czech Republic. This does not affect the client's rights arising from generally binding legal regulations.
9.7 All rights to the website, in particular copyrights to the content, including the layout of the website, photos, films, graphics, trademarks, logos, products, and other content and elements of the service provider, belong to the service provider. The service provider prohibits copying, modifying, or otherwise using them beyond the scope of the purchase agreement without its consent.
9.8 This contract is concluded in the Czech language. These English Terms and Conditions are a translation provided for your convenience. In the event of any discrepancy between the Czech and English versions, the Czech version published at https://pribeh-rodu.cz/obchodni-podminky/ shall prevail. These Terms and Conditions are governed by Czech law, and any disputes shall be resolved before the competent courts of the Czech Republic.
These terms and conditions are valid from February 19, 2026.
Complaint form
Complainant (client), including email:
Service provider:
Mgr. Jakub Vachuška, pribehrodu@pribeh-rodu.cz, registration number 174 376 79
Service complained about:
Invoice number for services provided:
Invoice dated:
Reason for complaint (defect):
Date of discovery of defect:
Proposed solution:
Date:
Signature of the complainant:
--------------------------------------------------
Handled by:
Mgr. Jakub Vachuška
Complaint resolved on (to be completed by the service provider):
Advertisement resolved in the following manner (to be completed by the service provider):